Verdicta
Agent quality, scored on every single call.
Verdicta applies your own QA scorecard to 100% of recorded calls. Your analysts stop sampling and start coaching.
What it checks
Your scorecard.Every call.
Matches your QA form
20+ parameters and sub-parameters, set up the way your team already scores.
Fatal and non-fatal
Weightage you set, so a missed disclosure counts more than a long hold.
Automatic rules
Dead air over 5 seconds or hold over 60 seconds, scored with no listening.
Script and handling
Script adherence, escalation, call handling, resolution and summarisation.
CRM tagging check
Confirms agents updated the record after every call.
AI call summaries
Final disposition and action items for every call.
Heat maps
See which parameters fail most, by agent, team, call or campaign.
Playback and metadata
Listen in the app, with full call metadata alongside the score.
Coaching heat map
Know who to coach.And on what.
How it works
Your form in.Coaching out.
Send us your QA form
We set up your parameters, fatal rules and weightage exactly the way your team scores today.
Share your calls
Start with a batch of recordings. Connect your dialer through our API when you roll out.
Every call gets scored
Each call gets a score, fatal flags, a summary and next actions, in every language you serve.
Coach what matters
Heat maps show which parameters fail most, so your coaching time goes where it moves the score.